Enatega App Bug: OTP Verification Redirects To Wrong Screen

by SLV Team 60 views
Enatega Customer App Bug: OTP Verification Redirects to Wrong Screen

Hey guys! 👋 Let's dive into a frustrating bug found in the Enatega Customer Application. Specifically, the issue revolves around the OTP (One-Time Password) verification process for new users during the checkout process. This bug causes a major inconvenience for users, as it unexpectedly redirects them to the Discovery screen after they successfully enter their OTP, instead of keeping them on the checkout screen where they were initially placing their order. This disrupts the user flow and can lead to a less-than-ideal user experience, potentially causing users to abandon their orders.

The Problem: Incorrect Redirection After OTP Verification

The heart of the problem lies in the incorrect handling of the user's phone number verification. When a new user, or a user with an unverified phone number, attempts to place an order, the Enatega app correctly prompts them to verify their phone number via an OTP. After the user enters the correct OTP, the system should ideally confirm the verification and allow the user to continue with their checkout process on the same screen. However, in this specific instance, the application erroneously redirects the user to the Discovery screen. This behavior is not only unexpected but also breaks the natural flow of the user journey, forcing the user to navigate back to their desired order and repeat the process.

Impact on User Experience

The unexpected redirection has several negative implications on the user experience. First of all, it creates confusion and frustration as the user is taken away from the process they were actively engaged in. Secondly, it requires the user to re-initiate the ordering process, which leads to time wastage and additional steps. This might discourage users from completing their orders, particularly if they are already in a hurry or if the app frequently behaves inconsistently. Lastly, it can damage the user's trust and confidence in the application, leading to a negative perception of the brand.

Technical Aspects and Potential Causes

From a technical standpoint, the root cause could be various factors. It is possible that the application's verification process is not correctly configured to handle the user's redirection after successful OTP entry. There could be a fault in the code where the application misinterprets the completion of the verification procedure as the end of the order process and redirects the user to the default home screen. Alternatively, there might be a problem with the application's state management, where the application loses the context of the user's current actions, such as what order they were placing before the verification procedure. In either case, the redirection bug is a crucial problem that must be immediately addressed to improve user engagement and satisfaction.

Steps to Reproduce the Bug

Here’s how you can reproduce this annoying bug, step by step:

  1. Launch the Enatega Customer Application: Start by opening the Enatega Customer Application on your device. Make sure you have the latest version installed to ensure consistent results.
  2. Initiate an Order: Place an order as you usually would. Select the desired items and proceed to the checkout screen.
  3. Trigger Phone Number Verification: If your phone number is not yet verified within the app or if you are a new user, the application will prompt you to verify your phone number. This usually involves entering your phone number and requesting an OTP.
  4. Enter the OTP: Once you receive the OTP via SMS, enter the code in the required fields on the verification screen. This step is intended to verify your identity.
  5. Observe the Redirection: After you submit the correct OTP, observe where the application takes you. Instead of remaining on the checkout screen, the app incorrectly redirects you to the Discovery screen. This is where the bug manifests.

Expected Behavior vs. Actual Behavior

Let’s compare what should happen versus what actually happens.

  • Expected Behavior: When the user enters a correct OTP and verifies their phone number, the app should remain on the same checkout screen. This would allow the user to continue with their order without any interruptions, ensuring a smooth and intuitive ordering experience.
  • Actual Behavior: After the user enters a correct OTP, the app incorrectly redirects the user to the Discovery screen. This disrupts the ordering process, forces the user to navigate back to their order, and potentially leads to the abandonment of the order. This is the core of the reported bug.

Device and Environment Details

To better understand and replicate the issue, it’s important to note the specific device and environment details:

  • Device: The bug was observed on multiple devices. The bug is reproducible on different models, ensuring that the issue is not device-specific.
  • Operating System: The bug primarily occurs on the Android operating system. The exact version of Android used may vary, but the issue persists across different versions.
  • Application: The bug has been reported on the Enatega Customer Application. The specific version of the app is essential to identify the exact code changes and fixes required.

Screenshots and Further Clarification

Unfortunately, specific screenshots or screen recordings were not provided in the original report. This makes the bug description less straightforward, but with the information provided, we can successfully identify and replicate the bug. A screen recording, for example, would have shown the complete process from the ordering to the OTP verification and subsequent redirection, thus allowing for a clearer understanding of the issue. The app developers should prioritize a visual depiction of the bug to facilitate its swift resolution.

Conclusion: Addressing the Enatega OTP Redirection Bug

In summary, the Enatega Customer Application is experiencing a critical bug where users are incorrectly redirected to the Discovery screen after completing the phone number verification process during checkout. This disrupts the user experience and can lead to frustration and order abandonment. The developers should take steps to resolve the issue as soon as possible, especially due to its significant impact on the user experience. By fixing this bug and ensuring users remain on the checkout screen after OTP verification, Enatega can significantly improve the usability and overall user experience of their application.

Immediate Actions

  1. Reproduce and Verify: The development team should first reproduce the issue in their test environment. This will help confirm the bug and provide a solid foundation for troubleshooting.
  2. Root Cause Analysis: Perform a thorough code review to pinpoint the exact cause of the incorrect redirection. This could involve examining the OTP verification flow, state management, and redirection logic.
  3. Implement a Fix: Once the root cause is identified, the development team can implement the correct solution, which should ensure the user remains on the checkout screen after entering a valid OTP.
  4. Test Thoroughly: Conduct comprehensive testing, including unit tests and user acceptance tests (UAT), to ensure the fix is effective and doesn’t introduce new problems.
  5. Release and Monitor: Release the fixed version of the application and monitor user feedback to ensure the issue is resolved and that users are satisfied with the improved experience. This will ensure that the Enatega customer base has an intuitive and trouble-free ordering experience.

By taking these steps, the Enatega team can quickly address this bug and improve the overall usability of the app.