App Review Bug: Restaurant Reviews Not Updating & Multiple Submissions

Hey guys, we've got a bit of a situation with the customer app and how restaurant reviews are displayed and handled. It seems there are a couple of bugs that need squashing, and we're here to break it down so you understand exactly what's going on.

Bug Description

The core issue revolves around restaurant reviews. When a customer leaves a review for a restaurant after completing an order, a couple of things go wrong. Firstly, the review isn't immediately reflected on the restaurant's listing in the discovery screen. This means other users browsing for a place to eat won't see the updated rating until they actually click into the restaurant's details. Imagine you're scrolling through, trying to find the perfect spot, and the ratings you see are outdated – super frustrating, right?

Secondly, and this is a biggie, customers are able to review the same order multiple times. This can lead to skewed ratings and potentially even abuse of the review system. We want to make sure the reviews are authentic and reflect a genuine customer experience, so allowing multiple reviews for a single order just doesn't cut it.

The Impact

Think about it: this impacts user trust and the overall accuracy of the app. If a restaurant has glowing reviews that aren't actually up-to-date, or if a single disgruntled customer can spam the review section, it damages the integrity of the platform. We want to provide a reliable and transparent system for users to find great restaurants, and these bugs are definitely throwing a wrench in the works. We need to ensure that the restaurant review update is displayed correctly and efficiently on the discovery screen.

Why Immediate Updates Matter

The discovery screen is often the first point of contact for customers looking for a place to eat. It's crucial that the information displayed there – including reviews – is current and accurate. When a customer leaves a review, it’s a reflection of their immediate experience, and that feedback should be visible to other users as quickly as possible. Delaying the update can lead to missed opportunities for restaurants with improved ratings and can misguide users based on old data. Ensuring the customer app review process is seamless and immediate helps in building trust and enhances the user experience.

The Importance of Single Reviews

Allowing only one review per order is a standard practice in most review systems for a good reason. It helps to ensure that the feedback is genuine and not influenced by repeated attempts to manipulate the rating. When a customer can submit multiple reviews, it opens the door to bias and can distort the overall perception of a restaurant. By limiting reviews to one per order, we maintain the integrity of the system and provide a more accurate representation of customer experiences. This also simplifies the online-food-order-and-delivery-system-using-php backend, making the process more efficient and reliable.

Steps to Reproduce

Okay, let's get down to the nitty-gritty and show you how to recreate these bugs yourself. This helps us understand the problem better and ensure we've nailed the fix.

1. Head to the Customer Application: Fire up the app and tap on the Profile menu button. You know, the one with your little avatar (or the default silhouette if you haven't set one up).
2. Dive into Order History: Under the 'My Orders' section, you'll see 'Order History.' Tap on that and then select the 'Past' tab. This is where all your delicious memories (and maybe a few not-so-delicious ones) live.
3. Leave a Review: Pick any past order and give the restaurant a rating and a review. Let them know what you thought! This is where you're helping the community (and potentially warning others about that questionable sushi).
4. The Discovery Screen Dilemma: Now, here's where the magic happens (or rather, the bug). Go back to the discovery page, where you see all the restaurants listed. Find the restaurant you just reviewed and take a look at its rating. You might notice it hasn't changed yet. Sometimes, the reviews don't update until you actually tap on the restaurant to view its details.

The Review Loophole

And here's the second part of the issue. You'll notice that the app lets you review the same order multiple times. This shouldn't be happening! We want to make sure each order gets one review, and one review only, to keep things fair and accurate.

Why These Steps Matter

By following these steps, we can clearly see how the bugs manifest themselves. This systematic approach to reproducing the issue is crucial for the development team. It ensures that everyone is on the same page regarding the problem and helps in devising effective solutions. Understanding the steps also highlights the user journey and where the app falls short in delivering a seamless experience. So, these steps aren’t just for bug fixing; they’re about enhancing the overall quality of the app and the user experience.

Expected Behavior

So, what should be happening? Let's paint a picture of the ideal scenario. When a customer leaves a review, it should be like magic! Here's what we expect:

• Immediate Display: The review should pop up on the restaurant's discovery page listing ASAP. No need to tap into the restaurant's details – the updated rating should be right there, front and center.
• One Review Wonder: Customers should only be able to review an order once. After they've submitted their feedback, the option to review that specific order should disappear. Think of it as a one-and-done deal.

The User Experience We Aim For

Imagine a user leaving a glowing review after a fantastic meal. They want to share their experience, and they expect that review to be visible to other potential diners. The immediate update on the discovery page validates their effort and ensures that their feedback contributes to the overall perception of the restaurant. This creates a positive feedback loop, encouraging more users to leave reviews and contribute to the community. A seamless customer app review process enhances user engagement and satisfaction.

The Benefits of Single Reviews

Allowing only one review per order ensures that the feedback is genuine and not influenced by repeated attempts. This not only maintains the integrity of the review system but also simplifies the backend processes. With a clear one-to-one relationship between an order and a review, the data is cleaner and easier to manage. This helps in providing accurate ratings and a reliable platform for users to make informed decisions about their dining options. The goal is to create a system that is both user-friendly and trustworthy, ensuring that the reviews reflect true customer experiences.

Ensuring Accuracy and Trust

In essence, the expected behavior is about ensuring accuracy and trust within the app. We want users to rely on the reviews they see and to feel confident that they are making informed choices. By addressing these bugs and implementing the correct behavior, we are not just fixing a technical issue; we are enhancing the overall quality and reliability of the platform. This commitment to accuracy builds user confidence and encourages them to continue using the app as their go-to source for finding great restaurants and food experiences.

Additional Information

To give you the full picture, here are some extra details that might be helpful in squashing these bugs:

• Screen Recording: We've got a screen recording (WhatsApp.Video.2025-01-15.at.11.49.12.AM.1.mp4) that shows the bug in action. This should give you a visual representation of what's going on. Screen recording provide a clear and immediate understanding of the issue, which can expedite the fixing process.
• Device: Infinix Hot 50
• OS: [e.g. Windows]
• Browser: Application
• Version: 14

Why This Information Matters

Providing device-specific information is crucial because bugs can sometimes be device-dependent. For instance, an issue might occur on a specific model or operating system due to compatibility problems or other technical nuances. By including details like the device (Infinix Hot 50), operating system ([e.g., Windows]), browser (Application), and version (14), we're giving the developers a precise context in which the bug was observed. This helps them replicate the issue more accurately and efficiently, leading to a faster resolution. Detailed information ensures that the fix is tailored to the specific environment, enhancing the overall stability and performance of the app across various devices and platforms.

The Importance of Visual Aids

Having a screen recording is like having a first-hand account of the bug. It visually demonstrates the sequence of steps leading to the issue, making it easier for developers to understand and debug the problem. A video can capture nuances that might be missed in written descriptions, such as the timing of events, the appearance of error messages, or the unexpected behavior of the user interface. This visual aid is invaluable for troubleshooting and can significantly reduce the time it takes to identify and fix the bug. In the case of the restaurant review update issue, the screen recording would clearly show the discrepancy between the review submission and its appearance on the discovery screen.

Let's Get This Fixed!

So, there you have it! We've laid out the bug, how to reproduce it, what we expect to happen, and some extra info to help with the fix. Let's work together to get these reviews updating properly and ensure a smooth experience for our users! Addressing the issue of multiple reviews and ensuring immediate updates will greatly improve user satisfaction and the overall reliability of the app. We appreciate your attention to these details and look forward to a quick resolution. These fixes are crucial for maintaining the integrity of our online-food-order-and-delivery-system-using-php. Let’s make it happen, guys!